How can we help you?

Frequently asked questions​


Shopping with us

How can I verify if the auto part I need is available at Galaxy Auto Parts?

Our product pages feature up-to-date stock indicators. If an item is not visible online, it might still be available offline. We recommend calling us directly for the most current stock information.

Does Galaxy Auto Parts provide next-day delivery?

Yes, many of our items are eligible for next-day delivery. We utilize a reliable courier service that notifies you about the delivery time, ensuring you receive your parts promptly.

What are the delivery options available at Galaxy Auto Parts?

Alongside next-day delivery, we offer premium delivery services including early morning and Saturday delivery options, catering to your convenience. A signature may be required upon delivery to ensure safe receipt of your items.

How will I know when my order has been shipped?

You'll receive an email confirmation once your order has been dispatched. Providing an accurate email address is crucial for us to keep you updated efficiently.

After sale support

What do I do if I receive a part that doesn't fit my vehicle?

We strive to ensure all parts match your vehicle's specifications. If a part doesn't fit, please contact us with your order details and vehicle model. We'll guide you through the exchange process or help find the correct part.

How can I track my order's shipping status?

Upon dispatch, you'll receive a tracking number via email. Use this number on our courier's website to see real-time updates. If there are any issues, contact us for assistance.

What should I do if a part I received is defective?

Our parts undergo quality checks, but if you encounter a defect, contact us immediately. Provide photos and a description of the issue. We'll arrange for a return and replacement as quickly as possible.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled before they are dispatched. Contact us directly as soon as possible with your order number and request.

How do I return a part if I no longer need it?

Returns are accepted within a specific timeframe in their original condition. Contact us for a return authorization and instructions. Once the item is received and inspected, we'll process your refund.

Product help

I am new to DIY and not sure which tool I need?

If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.

How do I know if the product is right for the job?

We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!

What warranty do I get with my order?

All our electrical items come with 1 year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website. For more information on warranties click here.

Do you sell Gift Cards?

We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.