Welcome to Galaxy Auto Parts! We value your trust and aim to ensure every purchase you make is backed with comprehensive protection. This page is dedicated to explaining our warranty policies, detailing the coverage we offer, so you understand the safeguards in place for your investments.
Standard Warranty:
At Galaxy Auto Parts, our commitment to quality is unwavering. We provide a standard warranty on all our parts, safeguarding against defects in materials and workmanship. The warranty period varies based on whether the part is new or used, reflecting our confidence in our products’ durability and performance:
- Engine & Transmission:
- New: 24 months or 24,000 miles, whichever comes first.
- Used: 6 months or 6,000 miles, whichever comes first.
- Electrical & Electronic Parts:
- New: 12 months or 12,000 miles, whichever comes first.
- Used: 3 months or 3,000 miles, whichever comes first.
- Suspension & Steering Components:
- New: 12 months or 12,000 miles, whichever comes first.
- Used: 30 days or 1,000 miles, whichever comes first.
- Brake & Exhaust Systems:
- New: 12 months or 12,000 miles, whichever comes first.
- Used: 30 days or 1,000 miles, whichever comes first.
Warranty Claims Process:
Should you encounter an issue with a Galaxy Auto Parts product you believe is covered under warranty, please adhere to the following steps:
- Contact our Warranty Department: Reach out to us at +1 (928) 392 8694 or via email at warranty@galaxyautopartsllc.com with your order number and a comprehensive description of the issue at hand.
- Provide Detailed Information: Be prepared to share your order details and the specific problem you’re experiencing.
- Next Steps: Our dedicated team will guide you through the claims process, which may include providing further details or returning the part for inspection.
- Claim Resolution: Once your claim is validated, we will either replace the defective part or issue a refund, based on availability and your preference.
Exclusions and Limitations:
Please be aware, our warranties do not cover:
- Damage due to improper installation, misuse, neglect, or accidents.
- Normal wear and tear from regular use.
- Any modifications or alterations made to the part.
- Consequential or incidental damages resulting from the use of the part.
Full Warranty Document:
For a comprehensive understanding of our warranty’s terms and conditions, please refer to the complete warranty document available at warranty.pdf.
Contact Us:
If you have any questions or need further assistance, don’t hesitate to get in touch with our Warranty Department at +1 (928) 392 8694 or warranty@galaxyautopartsllc.com. Our team is dedicated to ensuring you have a positive experience with Galaxy Auto Parts and are here to help every step of the way.
Thank you for choosing Galaxy Auto Parts – we’re thrilled to have you on the road with us!